Protection

Security Policy

Our comprehensive security framework protecting clinic, doctor, and patient information with industry-leading safeguards.

Effective: 1 July 2026
Enterprise-Grade Security

Infrastructure

Secure cloud architecture

Encryption

Advanced data protection

Authentication

Multi-layer access control

Monitoring

24/7 security surveillance

1

Our Security Commitment

CliniQueue is designed with security as a core principle. We continuously implement and improve reasonable technical, administrative, and operational safeguards to protect customer information against unauthorized access, disclosure, alteration, or destruction.

2

Secure Infrastructure

CliniQueue operates using secure cloud infrastructure designed to provide reliable and protected services:

Secure server environments
Firewall protection
Restricted administrative access
Regular OS updates
Infrastructure monitoring
Service health monitoring
3

Encryption Standards

HTTPS Encryption

All communication between users and platform

Transit Protection

Encryption of sensitive data while in transit

Credential Security

Secure handling of authentication credentials

4

Password & Authentication Security

User passwords are never stored in plain text. Our security measures include:

Password hashing
Secure authentication
Role-based access
Session protection
Inactive timeouts
Multi-factor capable

Note: Users are responsible for maintaining password confidentiality.

5

Access Control & User Roles

Access to information is restricted according to user roles. Each user can access only information necessary for their responsibilities:

Clinic Administrator
Doctor
Reception Staff
Billing Staff
Platform Administrator
Custom Roles
6

Data Protection Practices

Customer information is protected through comprehensive practices:

Secure database storage
Controlled access permissions
Authentication checks
Activity logging
Backup procedures
Operational monitoring
7

Backup & Disaster Recovery

Regular backups support business continuity and help reduce impact of:

Hardware failures
Infrastructure issues
Accidental deletion
Disaster recovery events
8

24/7 Security Monitoring

CliniQueue continuously monitors for:

Unauthorized access attempts
Service failures
System errors
Infrastructure health
Performance issues
Security events
9

Incident Response Protocol

If a confirmed security incident occurs, CliniQueue will:

1

Investigate

Immediately investigate the incident

2

Contain

Take steps to contain and mitigate impact

3

Notify

Notify affected customers where appropriate

4

Improve

Implement improvements based on lessons learned

10

Vulnerability Reporting

We welcome responsible disclosure of potential security vulnerabilities. Please do not publicly disclose issues before allowing us a reasonable opportunity to investigate and address them.

Report Security Issues
11

Customer Security Responsibilities

Security is a shared responsibility. Customers should:

Use strong, unique passwords
Keep credentials confidential
Assign appropriate user roles
Remove access for former employees
Report unauthorized access immediately
Use trusted devices
12

Security Questions?

For security-related questions or concerns, please contact:

Security Team

support@cliniqueue.in

Security concerns and vulnerability reports

Website

cliniqueue.in

Visit our main website

Enterprise-Grade Security, Always

Your data security is our top priority. We continuously invest in the latest security technologies and best practices to keep your information safe.

Learn More

Last Updated: 1 July 2026 • CliniQueue © 2024-2026